I contacted NetZero to cancel my mother's Inter...
A NetZero customer review by GetHuman user ~mrtownsend from November 21st, 2017
Background on ~mrtownsend's case
GetHuman: ~mrtownsend - can you tell our other NetZero customers when your case took place?
~mrtownsend: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~mrtownsend a list of common NetZero problems)
~mrtownsend: "Overcharge/Strange charge" was why I was trying to call.
~mrtownsend's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrtownsend: I contacted NetZero to cancel my mother's Internet account and was pleasantly surprised at how relative easy it was. Of course, I did get a question or two as to why I was cancelling, but the customer service agent was friendly and didn't continue pushing when I explained the circumstances.
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~mrtownsend: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrtownsend: I'd give them a five out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~mrtownsend: For that I would say four out of five.
GetHuman: And finally- any advice for other NetZero customers?
~mrtownsend: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrtownsend taken from his NetZero customer service problem that occurred on November 16th, 2017.