NetZero: Representatives are hard to understand and do n...
A NetZero customer review by GetHuman user ~ReneRodriguez from November 16th, 2017
Background on ~ReneRodriguez's case
GetHuman: ~ReneRodriguez - can you tell our other NetZero customers when your case took place?
~ReneRodriguez: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~ReneRodriguez a list of common NetZero problems)
~ReneRodriguez: "Technical support" was why I was trying to call.
~ReneRodriguez's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ReneRodriguez: Representatives are hard to understand and do not have the authority to resolve the problem. A mistake was made by the company and the response I have received through calling and emails has been unbelievably terrible. I have been blown off each time. Bottom line I'm out $**.** and received nothing in return and company is refusing to refund the money. BEWARE!!!
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~ReneRodriguez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ReneRodriguez: I'd give them a three out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~ReneRodriguez: For that I would say four out of five.
GetHuman: And finally- any advice for other NetZero customers?
~ReneRodriguez: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ReneRodriguez taken from his NetZero customer service problem that occurred on November 11th, 2017.