NetZero: Tech support guy was 'Steve' in India. Mumbled...
A NetZero customer review by GetHuman user ~JimmyThe Kid from November 17th, 2017
Background on ~JimmyThe Kid's case
GetHuman: ~JimmyThe Kid - can you tell our other NetZero customers when your case took place?
~JimmyThe Kid: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~JimmyThe Kid a list of common NetZero problems)
~JimmyThe Kid: "Service problem" was why I was trying to call.
~JimmyThe Kid's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JimmyThe Kid: Tech support guy was 'Steve' in India. Mumbled his words, repeated everything I said, was no help, and after * minutes I'm out $*.** a minute.
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~JimmyThe Kid: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JimmyThe Kid: I'd give them a two out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~JimmyThe Kid: For that I would say three out of five.
GetHuman: And finally- any advice for other NetZero customers?
~JimmyThe Kid: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JimmyThe Kid taken from his NetZero customer service problem that occurred on November 9th, 2017.