NetZero: The mobile broadband stick that they sent me ha...
A NetZero customer review by GetHuman user ~deighlytfl from November 22nd, 2017
Background on ~deighlytfl's case
GetHuman: ~deighlytfl - can you tell our other NetZero customers when your case took place?
~deighlytfl: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~deighlytfl a list of common NetZero problems)
~deighlytfl: "Update account information" was why I was trying to call.
~deighlytfl's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deighlytfl: The mobile broadband stick that they sent me has never worked, at least not as a broadband device. It will only do dial-up. They tried convincing me that the dial-up IS broadband...however, broadband will skype and stream, and the dial-up connection will do neither. I got it primarily for the skyping, as I skype a minimum of ** minutes a week and wanted to stop searching for the nearest free public wifi to make that weekly appointment. So far, I'm still paying for the mobile broadband that I have never gotten, and the dial-up only works about half the time. My tech support call was cut off at *am, and when I called back (as the rep had instructed) I got a recording about their hours and that they are now closed and I have to wait until *am eastern time to call back. Nothing has been fixed.
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~deighlytfl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deighlytfl: I'd give them a five out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~deighlytfl: For that I would say four out of five.
GetHuman: And finally- any advice for other NetZero customers?
~deighlytfl: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deighlytfl taken from his NetZero customer service problem that occurred on November 14th, 2017.