NetZero: i cancelled my service,i was penalized **.** an...
A NetZero customer review by GetHuman user ~bonnie123 from November 22nd, 2017
Background on ~bonnie123's case
GetHuman: ~bonnie123 - can you tell our other NetZero customers when your case took place?
~bonnie123: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~bonnie123 a list of common NetZero problems)
~bonnie123: "Change plan" was why I was trying to call.
~bonnie123's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bonnie123: i cancelled my service,i was penalized **.** and i was told they would not cancel my service until august *, i wanted service cancelled asap. Unreal
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~bonnie123: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bonnie123: I'd give them a four out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~bonnie123: For that I would say one out of five.
GetHuman: And finally- any advice for other NetZero customers?
~bonnie123: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bonnie123 taken from his NetZero customer service problem that occurred on November 15th, 2017.