Netflix: Beware. If you have the DVD service and then a...
A Netflix customer review by GetHuman user ~tzjcomet from November 16th, 2017
Background on ~tzjcomet's case
GetHuman: ~tzjcomet - can you tell our other Netflix customers when your case took place?
~tzjcomet: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~tzjcomet a list of common Netflix problems)
~tzjcomet: "Hacked account" was why I was trying to call.
~tzjcomet's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tzjcomet: Beware. If you have the DVD service and then add 'streaming,' you have just created two plans, not one. Then when you cancel your plan as we did, if you do not cancel each plan individually, you will continue to be billed for the second plan. We ended up paying *** dollars to Netflix for nothing, and they were willing to refund a single payment of $*.**. We would have caught it, but had resubscribed and did not realize they were double billing us. They really did not care and I am sure there are thousand they have bilked in this way in the past. They could not have cared less. So we cancelled ALL subscriptions. I would rather read a book.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~tzjcomet: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tzjcomet: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~tzjcomet: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~tzjcomet: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tzjcomet taken from his Netflix customer service problem that occurred on November 6th, 2017.