Netflix: Had to speak to Oneka, (don't know if that's ho...
A Netflix customer review by GetHuman user ~Jennifer from November 15th, 2017
Background on ~Jennifer's case
GetHuman: ~Jennifer - can you tell our other Netflix customers when your case took place?
~Jennifer: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer a list of common Netflix problems)
~Jennifer: "Streaming or Download Trouble" was why I was trying to call.
~Jennifer's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer: Had to speak to Oneka, (don't know if that's how it's spelled) the supervisor & she was so rude & then hung up on me! Very unprofessional for being a supervisor! Have had nothing but problems with Netflix for the past few months, ie: double billed! Terrible customer service!!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Jennifer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer: I'd give them a three out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Jennifer: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Jennifer: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer taken from his Netflix customer service problem that occurred on November 13th, 2017.