I can't watch Netflix because I'm travelling ab...

A Netflix customer review by GetHuman user ~Tara Arseven from November 28th, 2017

Background on ~Tara Arseven's case

GetHuman: ~Tara Arseven - can you tell our other Netflix customers when your case took place?
~Tara Arseven: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Netflix, and if so, how?
~Tara Arseven: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Tara Arseven a list of common Netflix problems)
~Tara Arseven: "Complaint" was why I was trying to call.

~Tara Arseven's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tara Arseven: I can't watch Netflix because I'm travelling abroad, yet they still charge me! **I'm not able to contact them, I'm not able to cancel my account - I'm not able to do anything! **I am so going to get my refund when I get back - not because ** dollars is something but because I'm left here helpless!!!!!! **I'm done with Netflix.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Tara Arseven: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tara Arseven: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Tara Arseven: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Tara Arseven: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tara Arseven taken from his Netflix customer service problem that occurred on November 19th, 2017.

Netflix

3.85 of 5 stars | 636 reviews

~Tara Arseven's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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