Netflix: Marketing suggestion
A Netflix customer review by GetHuman user GetHuman-jmccurd from November 30th, 2017
Background on GetHuman-jmccurd's case
GetHuman: GetHuman-jmccurd - can you tell our other Netflix customers when your case took place?
GetHuman-jmccurd: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jmccurd a list of common Netflix problems)
GetHuman-jmccurd: "Cancel service" was why I was trying to call.
GetHuman-jmccurd's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jmccurd: Marketing suggestion
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-jmccurd: My grand daughter Marissa Baker is a Sophomore at Creighton University studying Medical Anthropology and Biology . She is a great writer and weekly writes different articles. This weeks article is a great advertisement for NETFLIX, at least I think so.*She is an outstanding student with great GPA and member of Delta Zeta Sorority.**You can find her on Facebook under Marissa Baker to view this posting. **I think it is worth some reimbursement to help with all her student loans at Creighton University. She and her parents could certainly use the help and this grandmother would be very grateful. Here is her address at Creighton University **Marissa Baker*PO BOX ****HEIDER HALL CREIGHTON UNIVERSITY*OMAHA, NE *****-*****United States*Phone: ***-*********Thank You Letter To Netflix*Image Credit: Netflix*Thank You Letter To Netflix*I need to give credit to the thing I spend the most time with, besides my bed*Marissa Baker in Humor on Nov **, ******Dear Netflix,**Where do I begin? You and I go way back. It seems like just yesterday when I would help my parents fill out the DVD queue to receive entertaining and educational films. When I didn't understand what was happening in "To Kill A Mockingbird," you were there to fill in the blanks. When I had no idea what was going on in History class, you helped me understand what was going on in the world. When my family got together to watch movies, you were there to make us laugh.**In high school, I discovered the wonders of Netflix streaming and began what is known as 'binge-watching' TV shows until the early morning hours. I must have gone through a dozen different television series. I would stream you through my laptop and watch until the computer died. You gave me such a variety of shows and movies to watch, I was able to enjoy Netflix with all my different friends ranging from the Doctor Who nerds to the Disney fanatics.**But in college, my roommate and I were able to stream Netflix straight through our TV. This was a game changer, as my friend, while watching a dramatic show, would say. So thank you, Netflix for giving me a fun time with friends in my dorm room. Thanks for the movie suggestions that lead me to find my favorite movie. Thanks for giving me a distraction when school got too stressful. And thanks for always being a part of my chill.**Sincerely,*Marissa Baker*A pre-schooler disguised as a college student at Creighton University Omaha Ne** *JoAnn & Gil McCurdy****** East Navarro Ave*Mesa, Arizona ***********@***.com or ******@***.com
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-jmccurd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jmccurd: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-jmccurd: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-jmccurd: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jmccurd taken from his Netflix customer service problem that occurred on November 22nd, 2017.