Netflix: i called to see if there was a problem with net...
A Netflix customer review by GetHuman user ~Meile Pyktis from November 4th, 2017
Background on ~Meile Pyktis's case
GetHuman: ~Meile Pyktis - can you tell our other Netflix customers when your case took place?
~Meile Pyktis: Sure. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Meile Pyktis a list of common Netflix problems)
~Meile Pyktis: "Overcharge/Strange charge" was why I was trying to call.
~Meile Pyktis's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Meile Pyktis: i called to see if there was a problem with netflix because it had been lagging majorly on my wii i called pressed * at one prompt waited about * minute maybe less and i immediately got a hold of a live person
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Meile Pyktis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Meile Pyktis: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Meile Pyktis: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Meile Pyktis: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Meile Pyktis taken from his Netflix customer service problem that occurred on October 26th, 2017.