Netgear: talked too fast, trying to get rid of call, no...

A Netgear customer review by GetHuman user ~Carol from November 27th, 2017

Background on ~Carol's case

GetHuman: ~Carol - can you tell our other Netgear customers when your case took place?
~Carol: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Netgear, and if so, how?
~Carol: I used the 888-638-4327 number I found for on the GetHuman Netgear customer phone number page I was on: Netgear Customer Service Phone Number
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol a list of common Netgear problems)
~Carol: "Update account information" was why I was trying to call.

~Carol's review of Netgear customer service

GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol: talked too fast, trying to get rid of call, no help at all...just blew me off...think I will go back to my old Linksys.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~Carol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol: I'd give them a one out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~Carol: For that I would say five out of five.
GetHuman: And finally- any advice for other Netgear customers?
~Carol: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol taken from his Netgear customer service problem that occurred on November 22nd, 2017.


1.94 of 5 stars | 96 reviews

~Carol's Netgear Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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