Netspend: Their horrible. You cant be sent to a direct hu...
A Netspend customer review by GetHuman user ~AngryaboutThis from November 26th, 2017
Background on ~AngryaboutThis's case
GetHuman: ~AngryaboutThis - can you tell our other Netspend customers when your case took place?
~AngryaboutThis: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~AngryaboutThis a list of common Netspend problems)
~AngryaboutThis: "Dispute a Charge" was why I was trying to call.
~AngryaboutThis's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngryaboutThis: Their horrible. You cant be sent to a direct human anymore, they have stopped that. You can only be called. I set my time up and they called me the "Next mornin". ** hour service?? Thats not true at all. Something serious had went on with my card and the merchant helped me before my own card company did. As soon as this blows over, which im hopin is next week, im leavin this card company. I already gave my employer my new routing number to a different card service. I dont want no more of my checks being sent to this Netspend card. My advice to anyone is please dont get Netspend. Its very stressful and very disappointing. It will come a day where u really need help, or something happens to your card. Well, you have to wait for Netspend to call you back and lord nows when that will be. they dont call u back at the time setup for u. Stay away from Netspend
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~AngryaboutThis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngryaboutThis: I'd give them a one out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~AngryaboutThis: For that I would say four out of five.
GetHuman: And finally- any advice for other Netspend customers?
~AngryaboutThis: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngryaboutThis taken from his Netspend customer service problem that occurred on November 18th, 2017.