Netspend: Worst customer service ever! Once you finally g...
A Netspend customer review by GetHuman user GetHuman-112348 from November 15th, 2017
Background on GetHuman-112348's case
GetHuman: GetHuman-112348 - can you tell our other Netspend customers when your case took place?
GetHuman-112348: Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-112348 a list of common Netspend problems)
GetHuman-112348: "Lost or Stolen Card" was why I was trying to call.
GetHuman-112348's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-112348: Worst customer service ever! Once you finally get someone to answer, they barely speak English and then when you ask a question they give you the run around for as long as possible! They say they mailed my card with my tax refund two weeks ago! If I don't get it by tomorrow, ill be going to talk to a lawyer!
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
GetHuman-112348: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-112348: I'd give them a one out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
GetHuman-112348: For that I would say two out of five.
GetHuman: And finally- any advice for other Netspend customers?
GetHuman-112348: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-112348 taken from his Netspend customer service problem that occurred on November 7th, 2017.