New Balance: Customer service was focused on selling me anot...
A New Balance customer review by GetHuman user ~Frank O from November 27th, 2017
Background on ~Frank O's case
GetHuman: ~Frank O - can you tell our other New Balance customers when your case took place?
~Frank O: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to New Balance, and if so, how?
GetHuman: And which of these common New Balance customer issues best describes the reason you wanted to talk to them?
(Shows ~Frank O a list of common New Balance problems)
~Frank O: "Warranty claim" was why I was trying to call.
~Frank O's review of New Balance customer service
GetHuman: So how would you sum up your experience for GetHuman's New Balance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frank O: Customer service was focused on selling me another pair of shoes. My ***s has a sole delamination defect. After * months they said that was normal even though the wear was negligible due to limited use.
GetHuman: Let's quantify your experience contacting New Balance. On a scale of 1 to 5, how easy is it go get help on a New Balance problem?
~Frank O: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frank O: I'd give them a five out of five on communication.
GetHuman: And what about New Balance's ability to quickly and effectively address your problem?
~Frank O: For that I would say four out of five.
GetHuman: And finally- any advice for other New Balance customers?
~Frank O: Call them early in the day or late. Don't forget any personal or account information you might need for New Balance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frank O taken from his New Balance customer service problem that occurred on November 25th, 2017.