New Balance: there customer service was friendly and very he...
A New Balance customer review by GetHuman user ~NB4life from November 13th, 2017
Background on ~NB4life's case
GetHuman: ~NB4life - can you tell our other New Balance customers when your case took place?
~NB4life: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to New Balance, and if so, how?
GetHuman: And which of these common New Balance customer issues best describes the reason you wanted to talk to them?
(Shows ~NB4life a list of common New Balance problems)
~NB4life: "Overcharge/Strange charge" was why I was trying to call.
~NB4life's review of New Balance customer service
GetHuman: So how would you sum up your experience for GetHuman's New Balance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NB4life: there customer service was friendly and very helpful. solved my issue in a prompt manor. i'm a customer for life.
GetHuman: Let's quantify your experience contacting New Balance. On a scale of 1 to 5, how easy is it go get help on a New Balance problem?
~NB4life: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NB4life: I'd give them a three out of five on communication.
GetHuman: And what about New Balance's ability to quickly and effectively address your problem?
~NB4life: For that I would say four out of five.
GetHuman: And finally- any advice for other New Balance customers?
~NB4life: Call them early in the day or late. Don't forget any personal or account information you might need for New Balance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NB4life taken from his New Balance customer service problem that occurred on November 10th, 2017.