New Balance: Explained that we had * pairs of the same US ma...
A New Balance customer review by GetHuman user ~wmil from November 27th, 2017
Background on ~wmil's case
GetHuman: ~wmil - can you tell our other New Balance customers when your case took place?
~wmil: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to New Balance, and if so, how?
GetHuman: And which of these common New Balance customer issues best describes the reason you wanted to talk to them?
(Shows ~wmil a list of common New Balance problems)
~wmil: "Overcharge/Strange charge" was why I was trying to call.
~wmil's review of New Balance customer service
GetHuman: So how would you sum up your experience for GetHuman's New Balance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wmil: Explained that we had * pairs of the same US made type *** shoe in * different colors and one was falling apart inside where the others were fine. The rep said it sounds like a wear and tear issue and we needed to buy a new pair. Said the shoes were over ** days old so not returnable. When I asked about their warranty statement that says outwears all other brands, she askedwhat other brand lasted longer. told them the other two color of theirs. Was told again "Sounds like wear and tear"! Nw I looking for a new shoe brand that gives a dam.
GetHuman: Let's quantify your experience contacting New Balance. On a scale of 1 to 5, how easy is it go get help on a New Balance problem?
~wmil: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wmil: I'd give them a three out of five on communication.
GetHuman: And what about New Balance's ability to quickly and effectively address your problem?
~wmil: For that I would say four out of five.
GetHuman: And finally- any advice for other New Balance customers?
~wmil: Call them early in the day or late. Don't forget any personal or account information you might need for New Balance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wmil taken from his New Balance customer service problem that occurred on November 23rd, 2017.