New York State Department of Motor Vehicles: I got what I needed ONLY because of GetHuman. I...
A New York State Department of Motor Vehicles customer review by GetHuman user ~pc564 from November 27th, 2017
Background on ~pc564's case
GetHuman: ~pc564 - can you tell our other New York State Department of Motor Vehicles customers when your case took place?
~pc564: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to New York State Department of Motor Vehicles, and if so, how?
GetHuman: And which of these common New York State Department of Motor Vehicles customer issues best describes the reason you wanted to talk to them?
(Shows ~pc564 a list of common New York State Department of Motor Vehicles problems)
~pc564: "File a report" was why I was trying to call.
~pc564's review of New York State Department of Motor Vehicles customer service
GetHuman: So how would you sum up your experience for GetHuman's New York State Department of Motor Vehicles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pc564: I got what I needed ONLY because of GetHuman. I tried before and got shuffled around in a maddening array of stupid robo-commands that launched into auto-responses that I did not need or want. After using this number, I got to a person.
GetHuman: Let's quantify your experience contacting New York State Department of Motor Vehicles. On a scale of 1 to 5, how easy is it go get help on a New York State Department of Motor Vehicles problem?
~pc564: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pc564: I'd give them a three out of five on communication.
GetHuman: And what about New York State Department of Motor Vehicles's ability to quickly and effectively address your problem?
~pc564: For that I would say five out of five.
GetHuman: And finally- any advice for other New York State Department of Motor Vehicles customers?
~pc564: Call them early in the day or late. Don't forget any personal or account information you might need for New York State Department of Motor Vehicles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pc564 taken from his New York State Department of Motor Vehicles customer service problem that occurred on November 19th, 2017.