New York State Electric & Gas Corp: Waited over an hour just to try to get their te...
A New York State Electric & Gas Corp customer review by GetHuman user ~Swede from November 21st, 2017
Background on ~Swede's case
GetHuman: ~Swede - can you tell our other New York State Electric & Gas Corp customers when your case took place?
~Swede: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to New York State Electric & Gas Corp, and if so, how?
GetHuman: And which of these common New York State Electric & Gas Corp customer issues best describes the reason you wanted to talk to them?
(Shows ~Swede a list of common New York State Electric & Gas Corp problems)
~Swede: "Special Request" was why I was trying to call.
~Swede's review of New York State Electric & Gas Corp customer service
GetHuman: So how would you sum up your experience for GetHuman's New York State Electric & Gas Corp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Swede: Waited over an hour just to try to get their tech support to try to fix there web failure problem. Still waiting.
GetHuman: Let's quantify your experience contacting New York State Electric & Gas Corp. On a scale of 1 to 5, how easy is it go get help on a New York State Electric & Gas Corp problem?
~Swede: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Swede: I'd give them a four out of five on communication.
GetHuman: And what about New York State Electric & Gas Corp's ability to quickly and effectively address your problem?
~Swede: For that I would say five out of five.
GetHuman: And finally- any advice for other New York State Electric & Gas Corp customers?
~Swede: Call them early in the day or late. Don't forget any personal or account information you might need for New York State Electric & Gas Corp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Swede taken from his New York State Electric & Gas Corp customer service problem that occurred on November 13th, 2017.