New York State Electric & Gas Corp: the individuals had the wrong information and...
A New York State Electric & Gas Corp customer review by GetHuman user GetHuman-338929 from November 23rd, 2017
Background on GetHuman-338929's case
GetHuman: GetHuman-338929 - can you tell our other New York State Electric & Gas Corp customers when your case took place?
GetHuman-338929: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to New York State Electric & Gas Corp, and if so, how?
GetHuman: And which of these common New York State Electric & Gas Corp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-338929 a list of common New York State Electric & Gas Corp problems)
GetHuman-338929: "Complaint" was why I was trying to call.
GetHuman-338929's review of New York State Electric & Gas Corp customer service
GetHuman: So how would you sum up your experience for GetHuman's New York State Electric & Gas Corp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-338929: the individuals had the wrong information and were Trying to help but their "Check-Free" info was incorrect and after two DAYS of this I'm still not any closer to getting my bill in the mail. Next week I'm hopeful it'l can be resolved.
GetHuman: Let's quantify your experience contacting New York State Electric & Gas Corp. On a scale of 1 to 5, how easy is it go get help on a New York State Electric & Gas Corp problem?
GetHuman-338929: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-338929: I'd give them a five out of five on communication.
GetHuman: And what about New York State Electric & Gas Corp's ability to quickly and effectively address your problem?
GetHuman-338929: For that I would say four out of five.
GetHuman: And finally- any advice for other New York State Electric & Gas Corp customers?
GetHuman-338929: Call them early in the day or late. Don't forget any personal or account information you might need for New York State Electric & Gas Corp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-338929 taken from his New York State Electric & Gas Corp customer service problem that occurred on November 19th, 2017.