Newegg: They used to have UPS as their default shipping...
A Newegg customer review by GetHuman user ~Michael from November 5th, 2017
Background on ~Michael's case
GetHuman: ~Michael - can you tell our other Newegg customers when your case took place?
~Michael: Yup. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael a list of common Newegg problems)
~Michael: "Track order" was why I was trying to call.
~Michael's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael: They used to have UPS as their default shipping, recently they started changing the default to US Postal which they disguise as "Eggsaver" so instead of the * day shipping they were famous for, it is now * day... And when you contact them you get these operators that are masters at frustrating you further. I'll never buy from Newegg again!
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~Michael: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael: I'd give them a three out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~Michael: For that I would say four out of five.
GetHuman: And finally- any advice for other Newegg customers?
~Michael: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael taken from his Newegg customer service problem that occurred on November 3rd, 2017.