Newsub Magazine Services: Have to be persistent! Every time I called, I g...
A Newsub Magazine Services customer review by GetHuman user ~hcj from November 24th, 2017
Background on ~hcj's case
GetHuman: ~hcj - can you tell our other Newsub Magazine Services customers when your case took place?
~hcj: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Newsub Magazine Services, and if so, how?
GetHuman: And which of these common Newsub Magazine Services customer issues best describes the reason you wanted to talk to them?
(Shows ~hcj a list of common Newsub Magazine Services problems)
~hcj: "None of those really matches why I wanted to call Newsub Magazine Services that day." was why I was trying to call.
~hcj's review of Newsub Magazine Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Newsub Magazine Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hcj: Have to be persistent! Every time I called, I got the automated voice protocol - had to keep saying, "operator" about * times before the call was transferred to a live person. I cancelled my subscription, so let's see if they refund shows up.
GetHuman: Let's quantify your experience contacting Newsub Magazine Services. On a scale of 1 to 5, how easy is it go get help on a Newsub Magazine Services problem?
~hcj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hcj: I'd give them a four out of five on communication.
GetHuman: And what about Newsub Magazine Services's ability to quickly and effectively address your problem?
~hcj: For that I would say five out of five.
GetHuman: And finally- any advice for other Newsub Magazine Services customers?
~hcj: Call them early in the day or late. Don't forget any personal or account information you might need for Newsub Magazine Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hcj taken from his Newsub Magazine Services customer service problem that occurred on November 18th, 2017.