Nokia: Called this number about * pm MST, and I was ve...
A Nokia customer review by GetHuman user ~kcminneus from November 24th, 2017
Background on ~kcminneus's case
GetHuman: ~kcminneus - can you tell our other Nokia customers when your case took place?
~kcminneus: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Nokia, and if so, how?
GetHuman: And which of these common Nokia customer issues best describes the reason you wanted to talk to them?
(Shows ~kcminneus a list of common Nokia problems)
~kcminneus: "Track a Package" was why I was trying to call.
~kcminneus's review of Nokia customer service
GetHuman: So how would you sum up your experience for GetHuman's Nokia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kcminneus: Called this number about * pm MST, and I was very pleased with a very short wait time. Aside from some difficulty due to ESL rep (not terrible, just difficult) I was totally satisfied with this call. I called to troubleshoot an old (**** issue) non-smart phone, but rep was extremely courteous anyway. Dad her researching quickly and kept at it til issue was resolved. Haven't had this good of CS in times past with Nokia so I was pleasantly surprised.
GetHuman: Let's quantify your experience contacting Nokia. On a scale of 1 to 5, how easy is it go get help on a Nokia problem?
~kcminneus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kcminneus: I'd give them a two out of five on communication.
GetHuman: And what about Nokia's ability to quickly and effectively address your problem?
~kcminneus: For that I would say five out of five.
GetHuman: And finally- any advice for other Nokia customers?
~kcminneus: Call them early in the day or late. Don't forget any personal or account information you might need for Nokia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kcminneus taken from his Nokia customer service problem that occurred on November 20th, 2017.