Nokia: Hi this is Abhinay, I had a problem with my mob...
A Nokia customer review by GetHuman user ~abhinay from November 23rd, 2017
Background on ~abhinay's case
GetHuman: ~abhinay - can you tell our other Nokia customers when your case took place?
~abhinay: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to Nokia, and if so, how?
GetHuman: And which of these common Nokia customer issues best describes the reason you wanted to talk to them?
(Shows ~abhinay a list of common Nokia problems)
~abhinay: "Complaint" was why I was trying to call.
~abhinay's review of Nokia customer service
GetHuman: So how would you sum up your experience for GetHuman's Nokia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abhinay: Hi this is Abhinay, I had a problem with my mobile regarding how to install the software into it, one of your staff members did not responded properly due to that my phone memory and memory card memory everything got corrupted and was lost my information in it now how can i get those things back, this was happened just because of your negligence
GetHuman: Let's quantify your experience contacting Nokia. On a scale of 1 to 5, how easy is it go get help on a Nokia problem?
~abhinay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abhinay: I'd give them a four out of five on communication.
GetHuman: And what about Nokia's ability to quickly and effectively address your problem?
~abhinay: For that I would say five out of five.
GetHuman: And finally- any advice for other Nokia customers?
~abhinay: Call them early in the day or late. Don't forget any personal or account information you might need for Nokia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abhinay taken from his Nokia customer service problem that occurred on November 20th, 2017.