Nokia: I am trying to call in regards if my tablet bei...
A Nokia customer review by GetHuman user ~Wyld from November 25th, 2017
Background on ~Wyld's case
GetHuman: ~Wyld - can you tell our other Nokia customers when your case took place?
~Wyld: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Nokia, and if so, how?
GetHuman: And which of these common Nokia customer issues best describes the reason you wanted to talk to them?
(Shows ~Wyld a list of common Nokia problems)
~Wyld: "Where to buy" was why I was trying to call.
~Wyld's review of Nokia customer service
GetHuman: So how would you sum up your experience for GetHuman's Nokia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wyld: I am trying to call in regards if my tablet being fixed. They said they would call me the next day and I never got a call. And not only that, the phone line doesn't work when I try to call them back.
GetHuman: Let's quantify your experience contacting Nokia. On a scale of 1 to 5, how easy is it go get help on a Nokia problem?
~Wyld: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wyld: I'd give them a three out of five on communication.
GetHuman: And what about Nokia's ability to quickly and effectively address your problem?
~Wyld: For that I would say four out of five.
GetHuman: And finally- any advice for other Nokia customers?
~Wyld: Call them early in the day or late. Don't forget any personal or account information you might need for Nokia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wyld taken from his Nokia customer service problem that occurred on November 23rd, 2017.