Nokia: They did their best to help me out with the war...

A Nokia customer review by GetHuman user ~priscilla from November 25th, 2017

Background on ~priscilla's case

GetHuman: ~priscilla - can you tell our other Nokia customers when your case took place?
~priscilla: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Nokia, and if so, how?
~priscilla: I used the 888-665-4228 number I found for on the GetHuman Nokia customer phone number page I was on: Nokia Customer Service Phone Number
GetHuman: And which of these common Nokia customer issues best describes the reason you wanted to talk to them?
(Shows ~priscilla a list of common Nokia problems)
~priscilla: "Track a Package" was why I was trying to call.

~priscilla's review of Nokia customer service

GetHuman: So how would you sum up your experience for GetHuman's Nokia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~priscilla: They did their best to help me out with the warranty status. They were excellent in trying for their customers.
GetHuman: Let's quantify your experience contacting Nokia. On a scale of 1 to 5, how easy is it go get help on a Nokia problem?
~priscilla: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~priscilla: I'd give them a two out of five on communication.
GetHuman: And what about Nokia's ability to quickly and effectively address your problem?
~priscilla: For that I would say three out of five.
GetHuman: And finally- any advice for other Nokia customers?
~priscilla: Call them early in the day or late. Don't forget any personal or account information you might need for Nokia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~priscilla taken from his Nokia customer service problem that occurred on November 22nd, 2017.


2.73 of 5 stars | 76 reviews

~priscilla's Nokia Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Nokia, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Nokia in any way.

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