Nordyne Appliances: I bought a CMF* ** PG off Amazon. The parts man...
A Nordyne Appliances customer review by GetHuman user ~Jim Sanderson from November 12th, 2017
Background on ~Jim Sanderson's case
GetHuman: ~Jim Sanderson - can you tell our other Nordyne Appliances customers when your case took place?
~Jim Sanderson: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Nordyne Appliances, and if so, how?
GetHuman: And which of these common Nordyne Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Sanderson a list of common Nordyne Appliances problems)
~Jim Sanderson: "Where to buy" was why I was trying to call.
~Jim Sanderson's review of Nordyne Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Nordyne Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Sanderson: I bought a CMF* ** PG off Amazon. The parts manual was missing. I was in the AC* heating field for years. I installed the unit myself and it runs great. I'm trying to get the burner conversion kit to change it to ***** btu ( ***** ). They won't do anything to help me except to tell me to contact a dealer. What a lot of bull. If they offer these units to the public than they should state that only a dealer can help you.*Or sell them only through a dealer. Disgusted in Erie PA Beware, your on your own.
GetHuman: Let's quantify your experience contacting Nordyne Appliances. On a scale of 1 to 5, how easy is it go get help on a Nordyne Appliances problem?
~Jim Sanderson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Sanderson: I'd give them a four out of five on communication.
GetHuman: And what about Nordyne Appliances's ability to quickly and effectively address your problem?
~Jim Sanderson: For that I would say three out of five.
GetHuman: And finally- any advice for other Nordyne Appliances customers?
~Jim Sanderson: Call them early in the day or late. Don't forget any personal or account information you might need for Nordyne Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Sanderson taken from his Nordyne Appliances customer service problem that occurred on November 11th, 2017.