Norwegian Cruise Line: I cruised Boston to Bermuda on May...
A Norwegian Cruise Line customer review by GetHuman user ~Mkazes from November 19th, 2017
Background on ~Mkazes's case
GetHuman: ~Mkazes - can you tell our other Norwegian Cruise Line customers when your case took place?
~Mkazes: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Norwegian Cruise Line, and if so, how?
GetHuman: And which of these common Norwegian Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Mkazes a list of common Norwegian Cruise Line problems)
~Mkazes: "Complaint" was why I was trying to call.
~Mkazes's review of Norwegian Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Norwegian Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mkazes: I cruised Boston to Bermuda on May **-**, ****. *You are chatting with Jessica R. from Portland,OR.*Hi, I'm Jessica a travel enthusiast and cruiser with Norwegian. I look forward to chatting with you!*Jessica R.:Hi, how can I get you cruising today?*Jessica R.:Hi, how can I help you?*Jessica R.:Is anyone there?*Visitor:I am looking at going in March **-** range southern or western Carib from Miami port or fampa or New Orleans what's the cheapest balcony price? I am leaning towards royal Caribbean because of an ongoing major issue with NCL on Boston to Bermuda cruise way back may ** to **, **** and we brought a new family to ncl and a horrible experience in one bar -- a certain NCL employee secretly brought on board a man who had no ticket , got drunk at a bar, hit on and find led our wives etc my ncl latitude * is ******Jessica R.:I am so sorry to hear you had such a horrible experience.*Jessica R.:There are a few western Caribbean cruise options some are * day some *.**********:*****
GetHuman: Let's quantify your experience contacting Norwegian Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Norwegian Cruise Line problem?
~Mkazes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mkazes: I'd give them a three out of five on communication.
GetHuman: And what about Norwegian Cruise Line's ability to quickly and effectively address your problem?
~Mkazes: For that I would say two out of five.
GetHuman: And finally- any advice for other Norwegian Cruise Line customers?
~Mkazes: Call them early in the day or late. Don't forget any personal or account information you might need for Norwegian Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mkazes taken from his Norwegian Cruise Line customer service problem that occurred on November 17th, 2017.