Norwegian Cruise Line: I gave up. I don't have all day to sit on hold...
A Norwegian Cruise Line customer review by GetHuman user GetHuman-246957 from November 21st, 2017
Background on GetHuman-246957's case
GetHuman: GetHuman-246957 - can you tell our other Norwegian Cruise Line customers when your case took place?
GetHuman-246957: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Norwegian Cruise Line, and if so, how?
GetHuman: And which of these common Norwegian Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-246957 a list of common Norwegian Cruise Line problems)
GetHuman-246957: "Insurance claim" was why I was trying to call.
GetHuman-246957's review of Norwegian Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Norwegian Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-246957: I gave up. I don't have all day to sit on hold. I sat on hold at the above number on one phone as well as a second customer relations number I called with my cell. I remained on hold for ** minutes, On both lines simultaneously. This is absurd. This is the worst level of customer service I've ever experienced.
GetHuman: Let's quantify your experience contacting Norwegian Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Norwegian Cruise Line problem?
GetHuman-246957: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-246957: I'd give them a two out of five on communication.
GetHuman: And what about Norwegian Cruise Line's ability to quickly and effectively address your problem?
GetHuman-246957: For that I would say five out of five.
GetHuman: And finally- any advice for other Norwegian Cruise Line customers?
GetHuman-246957: Call them early in the day or late. Don't forget any personal or account information you might need for Norwegian Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-246957 taken from his Norwegian Cruise Line customer service problem that occurred on November 11th, 2017.