Norwegian Cruise Line: did not get room cleaned until after * pm when...

A Norwegian Cruise Line customer review by GetHuman user GetHuman-358496 from October 27th, 2017

Background on GetHuman-358496's case

GetHuman: GetHuman-358496 - can you tell our other Norwegian Cruise Line customers when your case took place?
GetHuman-358496: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to Norwegian Cruise Line, and if so, how?
GetHuman-358496: I used the 866-234-7350 number I found for on the GetHuman Norwegian Cruise Line customer phone number page I was on: Norwegian Cruise Line Customer Service Phone Number
GetHuman: And which of these common Norwegian Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-358496 a list of common Norwegian Cruise Line problems)
GetHuman-358496: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-358496's review of Norwegian Cruise Line customer service

GetHuman: So how would you sum up your experience for GetHuman's Norwegian Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-358496: did not get room cleaned until after * pm when we left cabin between *-* for breakfast only to return to get ready for lunch and still was not cleaned. Turn down bed by end of cruise was after * PM
GetHuman: Let's quantify your experience contacting Norwegian Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Norwegian Cruise Line problem?
GetHuman-358496: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-358496: I'd give them a one out of five on communication.
GetHuman: And what about Norwegian Cruise Line's ability to quickly and effectively address your problem?
GetHuman-358496: For that I would say five out of five.
GetHuman: And finally- any advice for other Norwegian Cruise Line customers?
GetHuman-358496: Call them early in the day or late. Don't forget any personal or account information you might need for Norwegian Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-358496 taken from his Norwegian Cruise Line customer service problem that occurred on October 26th, 2017.

Norwegian Cruise Line

3.00 of 5 stars | 52 reviews

GetHuman-358496's Norwegian Cruise Line Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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