Norwegian Cruise Line: i am extremely upset with this cruise line, i w...
A Norwegian Cruise Line customer review by GetHuman user ~Alyssak from November 25th, 2017
Background on ~Alyssak's case
GetHuman: ~Alyssak - can you tell our other Norwegian Cruise Line customers when your case took place?
~Alyssak: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Norwegian Cruise Line, and if so, how?
GetHuman: And which of these common Norwegian Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Alyssak a list of common Norwegian Cruise Line problems)
~Alyssak: "Missing item" was why I was trying to call.
~Alyssak's review of Norwegian Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Norwegian Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alyssak: i am extremely upset with this cruise line, i was supposed to take a trip to Puerto Rico, St Maarten St THomas and Tortola in just a few days, leaving January *nd for a ** day inclusive cruise. I went to make my last payment about a week ago, completely payed off my ticket as well as my friends and boyfriends for them to tell me AFTERWARDS that they DID NOT HAVE A ROOM RESERVED FOR ANY OF US. they then proceeded to tell us that we needed an additional $*** PER PERSON to put on credit on this ship only * weeks before we leave!! (what do we need that much money for anyway, ITS ALL INCLUSIVE!) or we couldnt board. on top of that they also told us we were no longer stopping in Tortola for an unannounced reason. This was a christmas present to my boyfriend and i from our families and YOU RUINED OUR CHRISTMAS!!! i am unbelievably upset and wish they would do something for us for all the stress and anguish they have put us through. We both now will also lose out on ** days worth of pay from w
GetHuman: Let's quantify your experience contacting Norwegian Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Norwegian Cruise Line problem?
~Alyssak: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alyssak: I'd give them a five out of five on communication.
GetHuman: And what about Norwegian Cruise Line's ability to quickly and effectively address your problem?
~Alyssak: For that I would say four out of five.
GetHuman: And finally- any advice for other Norwegian Cruise Line customers?
~Alyssak: Call them early in the day or late. Don't forget any personal or account information you might need for Norwegian Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alyssak taken from his Norwegian Cruise Line customer service problem that occurred on November 18th, 2017.