NutriSystem: I had previously put a hold on future shipments...
A NutriSystem customer review by GetHuman user ~mary from November 14th, 2017
Background on ~mary's case
GetHuman: ~mary - can you tell our other NutriSystem customers when your case took place?
~mary: Sure. It was evening, on November 4th.
GetHuman: Did you reach out to NutriSystem, and if so, how?
GetHuman: And which of these common NutriSystem customer issues best describes the reason you wanted to talk to them?
(Shows ~mary a list of common NutriSystem problems)
~mary: "Change order" was why I was trying to call.
~mary's review of NutriSystem customer service
GetHuman: So how would you sum up your experience for GetHuman's NutriSystem customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary: I had previously put a hold on future shipments due to health problems and at the suggestion of my DR. This current shipment was shipped in error. The Rep was able to intercept the delivery and my account has now been cancelled, until I get a clear go-ahead from my DR. You all are the greatest!!! Thanks
GetHuman: Let's quantify your experience contacting NutriSystem. On a scale of 1 to 5, how easy is it go get help on a NutriSystem problem?
~mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary: I'd give them a two out of five on communication.
GetHuman: And what about NutriSystem's ability to quickly and effectively address your problem?
~mary: For that I would say one out of five.
GetHuman: And finally- any advice for other NutriSystem customers?
~mary: Call them early in the day or late. Don't forget any personal or account information you might need for NutriSystem to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary taken from his NutriSystem customer service problem that occurred on November 4th, 2017.