NutriSystem: My husband and I were going on vacation in thre...
A NutriSystem customer review by GetHuman user GetHuman-433396 from November 26th, 2017
Background on GetHuman-433396's case
GetHuman: GetHuman-433396 - can you tell our other NutriSystem customers when your case took place?
GetHuman-433396: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to NutriSystem, and if so, how?
GetHuman: And which of these common NutriSystem customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433396 a list of common NutriSystem problems)
GetHuman-433396: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-433396's review of NutriSystem customer service
GetHuman: So how would you sum up your experience for GetHuman's NutriSystem customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433396: My husband and I were going on vacation in three weeks when we ordered. I'm not into quick fixes but for this time we wanted to just let him down a bit before we headed out in our bathing suits! We were told it takes four days to ship... No longer. It's been six days and I called the Nutrisystem customer service line. I said that we leave in a week and a half and we really needed to get that shipment as soon as possible like they had promised. The customer service representative told me that it was just getting to the warehouse to get processed and that it could take up to * to * more days. I wanted to cancel but he told me it still be $***. Nutrisystem has false advertising and horrible customer service. I have never once in my life left a bad review for a company. But I feel that I should warn people of the truth... I am beyond disappointed.
GetHuman: Let's quantify your experience contacting NutriSystem. On a scale of 1 to 5, how easy is it go get help on a NutriSystem problem?
GetHuman-433396: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433396: I'd give them a three out of five on communication.
GetHuman: And what about NutriSystem's ability to quickly and effectively address your problem?
GetHuman-433396: For that I would say one out of five.
GetHuman: And finally- any advice for other NutriSystem customers?
GetHuman-433396: Call them early in the day or late. Don't forget any personal or account information you might need for NutriSystem to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433396 taken from his NutriSystem customer service problem that occurred on November 18th, 2017.