I have been fighting with Ocwen for about * mon...
A Ocwen customer review by GetHuman user ~Mom of 3 from November 22nd, 2017
Background on ~Mom of 3's case
GetHuman: ~Mom of 3 - can you tell our other Ocwen customers when your case took place?
~Mom of 3: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Mom of 3 a list of common Ocwen problems)
~Mom of 3: "Refund" was why I was trying to call.
~Mom of 3's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mom of 3: I have been fighting with Ocwen for about * months. Never get the same answer- can't get paperwork. Can't understand CSR. Rude treatment, words twisted around, and lies, lies, lies. Wish I could get rid of them, but too little time left and too little money owed. Avoid at all costs!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Mom of 3: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mom of 3: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Mom of 3: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Mom of 3: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mom of 3 taken from his Ocwen customer service problem that occurred on November 16th, 2017.