Ocwen: The people I spoke with were hard to understand...

A Ocwen customer review by GetHuman user ~Joe Militello from November 11th, 2017

Background on ~Joe Militello's case

GetHuman: ~Joe Militello - can you tell our other Ocwen customers when your case took place?
~Joe Militello: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Ocwen, and if so, how?
~Joe Militello: I used the 800-746-2936 number I found for on the GetHuman Ocwen customer phone number page I was on: Ocwen Customer Service Phone Number
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe Militello a list of common Ocwen problems)
~Joe Militello: "Eligibility question" was why I was trying to call.

~Joe Militello's review of Ocwen customer service

GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe Militello: The people I spoke with were hard to understand. Kept sending me to a department closed even though my correspondence read that it was open. I understand the purpose of the random words below however impossiable to read.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Joe Militello: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe Militello: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Joe Militello: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Joe Militello: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe Militello taken from his Ocwen customer service problem that occurred on November 5th, 2017.

Ocwen

1.45 of 5 stars | 136 reviews

~Joe Militello's Ocwen Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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