Ocwen: my homeowners insyracce is thru uaaa at **** fr...
A Ocwen customer review by GetHuman user ~larrychriswell from November 12th, 2017
Background on ~larrychriswell's case
GetHuman: ~larrychriswell - can you tell our other Ocwen customers when your case took place?
~larrychriswell: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~larrychriswell a list of common Ocwen problems)
~larrychriswell: "Update Account information" was why I was trying to call.
~larrychriswell's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larrychriswell: my homeowners insyracce is thru uaaa at **** frederickburg road,san antonia tx.in the amount of ****.** cents you all keep sending information form another insurane company chrrging me for another policy in the amount of *****.**when ocwen accutred my loan the address was royte * box **** monticello ky.***** due to the ***system it was chrnged to ** zollicoffer estates rd. the residence did not change. onjy the address.after repeated attempts to correct the address, not the location of the residence has repeately put me on hold and what operators i talk to cannot be understood.why cant i talk to an english person so far every one i talk to is completely unprofessional.signed larry d.chriswell ph***********
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~larrychriswell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larrychriswell: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~larrychriswell: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~larrychriswell: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larrychriswell taken from his Ocwen customer service problem that occurred on November 4th, 2017.