Ocwen: these people absolutely ****. I have been payin...
A Ocwen customer review by GetHuman user ~worstserviceimaginable from November 25th, 2017
Background on ~worstserviceimaginable's case
GetHuman: ~worstserviceimaginable - can you tell our other Ocwen customers when your case took place?
~worstserviceimaginable: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~worstserviceimaginable a list of common Ocwen problems)
~worstserviceimaginable: "Update Account information" was why I was trying to call.
~worstserviceimaginable's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~worstserviceimaginable: these people absolutely ****. I have been paying using a debit card on the automated line and that doesn't seem to be available anymore. When I tried to explain this to the person I talked to, he informed me that it was never possible to do that, basically accusing me of lying. when I tried to use the websites customer contact service I got a message saying that service is not available, I guess they got tired of receiving emails telling them how bad their customer service is.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~worstserviceimaginable: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~worstserviceimaginable: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~worstserviceimaginable: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~worstserviceimaginable: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~worstserviceimaginable taken from his Ocwen customer service problem that occurred on November 19th, 2017.