Odeon Cinemas: THIS WAS EASY, TALKING TO SOMEONE. AUTOMATED DO...

A Odeon Cinemas customer review by GetHuman user ~JanP from November 21st, 2017

Background on ~JanP's case

GetHuman: ~JanP - can you tell our other Odeon Cinemas customers when your case took place?
~JanP: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Odeon Cinemas, and if so, how?
~JanP: I used the 08712244007 number I found for on the GetHuman Odeon Cinemas customer phone number page I was on: Odeon Cinemas Customer Service Phone Number
GetHuman: And which of these common Odeon Cinemas customer issues best describes the reason you wanted to talk to them?
(Shows ~JanP a list of common Odeon Cinemas problems)
~JanP: "None of those really matches why I wanted to call Odeon Cinemas that day." was why I was trying to call.

~JanP's review of Odeon Cinemas customer service

GetHuman: So how would you sum up your experience for GetHuman's Odeon Cinemas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JanP: THIS WAS EASY, TALKING TO SOMEONE. AUTOMATED DOES NOT GIVE YOU OPTION FOR *** ORANGE WEDNESDAYS DISCOUNT. TRYING TO BOOK ON ODEON WEBSITE IS RUBBISH HAVE TRIED THREE DIFFERENT TIMES AND EVERY TIME ENDED UP ON THE TELEPHONE.
GetHuman: Let's quantify your experience contacting Odeon Cinemas. On a scale of 1 to 5, how easy is it go get help on a Odeon Cinemas problem?
~JanP: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JanP: I'd give them a one out of five on communication.
GetHuman: And what about Odeon Cinemas's ability to quickly and effectively address your problem?
~JanP: For that I would say four out of five.
GetHuman: And finally- any advice for other Odeon Cinemas customers?
~JanP: Call them early in the day or late. Don't forget any personal or account information you might need for Odeon Cinemas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JanP taken from his Odeon Cinemas customer service problem that occurred on November 16th, 2017.

Odeon Cinemas

2.97 of 5 stars | 5 reviews

~JanP's Odeon Cinemas Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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