OfficeMax: I have been trying to access the website now fo...
A OfficeMax customer review by GetHuman user ~Colleen from November 25th, 2017
Background on ~Colleen's case
GetHuman: ~Colleen - can you tell our other OfficeMax customers when your case took place?
~Colleen: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to OfficeMax, and if so, how?
GetHuman: And which of these common OfficeMax customer issues best describes the reason you wanted to talk to them?
(Shows ~Colleen a list of common OfficeMax problems)
~Colleen: "Cancel order" was why I was trying to call.
~Colleen's review of OfficeMax customer service
GetHuman: So how would you sum up your experience for GetHuman's OfficeMax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Colleen: I have been trying to access the website now for ** minutes but the little circle keeps spinning and spinning. One time I did get through but I could not pull up any pictures of items so I could see what I needed to order. I called this number and the woman told me there was nothing she could do and asked me to go out of the website and log back in. I told her I had already done so and her reply was, "I am sorry. There is nothing I can do. We are having website problems." This does not sit well with me when my boss is depending on me to get supplies for him quickly. I finally just hung up because she kept repeating herself, "I'm sorry. We are having website troubles." No estimate on how long the website would be like this --nothing.
GetHuman: Let's quantify your experience contacting OfficeMax. On a scale of 1 to 5, how easy is it go get help on a OfficeMax problem?
~Colleen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Colleen: I'd give them a four out of five on communication.
GetHuman: And what about OfficeMax's ability to quickly and effectively address your problem?
~Colleen: For that I would say one out of five.
GetHuman: And finally- any advice for other OfficeMax customers?
~Colleen: Call them early in the day or late. Don't forget any personal or account information you might need for OfficeMax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Colleen taken from his OfficeMax customer service problem that occurred on November 18th, 2017.