OfficeMax: Today I went to my local office Max store locat...
A OfficeMax customer review by GetHuman user ~Bob from November 20th, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other OfficeMax customers when your case took place?
~Bob: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to OfficeMax, and if so, how?
GetHuman: And which of these common OfficeMax customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common OfficeMax problems)
~Bob: "Returns" was why I was trying to call.
~Bob's review of OfficeMax customer service
GetHuman: So how would you sum up your experience for GetHuman's OfficeMax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: Today I went to my local office Max store located at **** Airport pulling Rd Naples Florida *****. I tried to purchase $***.** worth of merchandise. I brought with me a pre-signed check by our officers. Embarrassingly to me the clerk informed me it was declined, I would have to use another method of payment. Why is it declined I ask? We don't know OfficeMax personal said check with your bank. So I left my cart full of the supplies I needed, and drove across town to my bank. I showed a bank officer my check, explained what OfficeMax had said* they checked our account verified it has over $**,*** dollars available and no holds on the account. I went back to the store explained what was going on to a different person who informed me Telecheck services had declined my check. I asked and was given OfficeMax Customer Service *-***- ***-OMAX. I called them explained the situation the person listened than transferred me to a different dept. I was put on hold, when they answered they listened
GetHuman: Let's quantify your experience contacting OfficeMax. On a scale of 1 to 5, how easy is it go get help on a OfficeMax problem?
~Bob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a five out of five on communication.
GetHuman: And what about OfficeMax's ability to quickly and effectively address your problem?
~Bob: For that I would say four out of five.
GetHuman: And finally- any advice for other OfficeMax customers?
~Bob: Call them early in the day or late. Don't forget any personal or account information you might need for OfficeMax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his OfficeMax customer service problem that occurred on November 12th, 2017.