Ohio Edison: you think you would hire real people to answer...
A Ohio Edison customer review by GetHuman user ~virginia from November 16th, 2017
Background on ~virginia's case
GetHuman: ~virginia - can you tell our other Ohio Edison customers when your case took place?
~virginia: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Ohio Edison, and if so, how?
GetHuman: And which of these common Ohio Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia a list of common Ohio Edison problems)
~virginia: "Lower my bill" was why I was trying to call.
~virginia's review of Ohio Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Ohio Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia: you think you would hire real people to answer the phone instead of these dumb machine that can"t understand you and you wait for every. I have been waiting for at least a month and my problem still isn't fixed. I have power outage in my house, I have medical equipment in the house and the voltage that is coming in the house is not sufficient. I have lights dimming, sometime shutting off. Come on.....if you are that short on people hire some. One gentleman came out said it was fixed I called back sent someone else told me they would call never called, I called back said we need a pole the transformer is bad and effecting ** homes. To this day no one has come out. I am paying the double in price for electricity because it is working harder on the medical equipment. It requires ** voltage and I am getting *,
GetHuman: Let's quantify your experience contacting Ohio Edison. On a scale of 1 to 5, how easy is it go get help on a Ohio Edison problem?
~virginia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia: I'd give them a one out of five on communication.
GetHuman: And what about Ohio Edison's ability to quickly and effectively address your problem?
~virginia: For that I would say four out of five.
GetHuman: And finally- any advice for other Ohio Edison customers?
~virginia: Call them early in the day or late. Don't forget any personal or account information you might need for Ohio Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia taken from his Ohio Edison customer service problem that occurred on November 12th, 2017.