Old Navy: Had a pending charge on my bank account for the...
A Old Navy customer review by GetHuman user ~Tammy from November 19th, 2017
Background on ~Tammy's case
GetHuman: ~Tammy - can you tell our other Old Navy customers when your case took place?
~Tammy: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~Tammy a list of common Old Navy problems)
~Tammy: "Warranty claim" was why I was trying to call.
~Tammy's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tammy: Had a pending charge on my bank account for the amount I was already charged (but in separate amts.) They explained the hold would fall off in a few days. Also said they would incur any bank costs if applicable-fortunately not an issue. Very helpful and fast customer service. However, ONavy should tell you to allow for a temporary double charge upfront, in case your finances are tight. Just writing this in case someone else came here to inquire about the same issue! :) THANKS for the number!!!
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~Tammy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tammy: I'd give them a three out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~Tammy: For that I would say four out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~Tammy: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tammy taken from his Old Navy customer service problem that occurred on November 14th, 2017.