Old Navy: I returned merchandise and got a credit on the...
A Old Navy customer review by GetHuman user ~CMW from November 19th, 2017
Background on ~CMW's case
GetHuman: ~CMW - can you tell our other Old Navy customers when your case took place?
~CMW: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~CMW a list of common Old Navy problems)
~CMW: "Overcharge/Strange charge" was why I was trying to call.
~CMW's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CMW: I returned merchandise and got a credit on the **th, and still nothing on my account showing I was credited. I find it interesting when I purchase from Old navy they instantly get there cash from my account , holiday or not.... It would be nice if this was reciprocated. The answer I get that they assure their customers is it can take up to **-** business days before you see it applied to the account.
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~CMW: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CMW: I'd give them a one out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~CMW: For that I would say two out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~CMW: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CMW taken from his Old Navy customer service problem that occurred on November 12th, 2017.