Old Navy: Bad customer service

A Old Navy customer review by GetHuman user GetHuman-gligirl from December 1st, 2017

Background on GetHuman-gligirl's case

GetHuman: GetHuman-gligirl - can you tell our other Old Navy customers when your case took place?
GetHuman-gligirl: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman-gligirl: I used the 800-653-6289 number I found for on the GetHuman Old Navy customer phone number page I was on: Old Navy Customer Service Phone Number
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gligirl a list of common Old Navy problems)
GetHuman-gligirl: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-gligirl's review of Old Navy customer service

GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gligirl: Bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-gligirl: I am a frequent customer of Old Navy I bought the pixie pants in ankle length i wore them once an washed them and they shrank drastically. I had the receipt and tried to exchange them for a longer length and they told me that it was not the same exact item and I would have to pay the difference from the sale price I got to the original price they are now. Makes no sense they are the same in every way except length they were all the same dale price when i bought them and ate almost the same price now. I am vert unhappy with this service.
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
GetHuman-gligirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gligirl: I'd give them a two out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
GetHuman-gligirl: For that I would say three out of five.
GetHuman: And finally- any advice for other Old Navy customers?
GetHuman-gligirl: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gligirl taken from his Old Navy customer service problem that occurred on November 29th, 2017.

Old Navy

1.25 of 5 stars | 56 reviews

GetHuman-gligirl's Old Navy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Old Navy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Old Navy in any way.

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