Old Navy: Terrible website layout caused me to miss out...

A Old Navy customer review by GetHuman user GetHuman-jessejon from December 1st, 2017

Background on GetHuman-jessejon's case

GetHuman: GetHuman-jessejon - can you tell our other Old Navy customers when your case took place?
GetHuman-jessejon: Yeah. It was late at night, on November 28th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman-jessejon: I used the 800-653-6289 number I found for on the GetHuman Old Navy customer phone number page I was on: Old Navy Customer Service Phone Number
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jessejon a list of common Old Navy problems)
GetHuman-jessejon: "Return an Order" was why I was trying to call.

GetHuman-jessejon's review of Old Navy customer service

GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jessejon: Terrible website layout caused me to miss out, yet again, on purchasing my friend's shoes for int...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-jessejon: Terrible website layout caused me to miss out, yet again, on purchasing my friend's shoes for international shipping from the US to Canada.**Long story short, I tried to look into getting my friend a pair of shoes mid-December from Old Navy. **Shockingly, contrary to what every single indicator on the website was telling me, there was no more pairs of shoes in a size * in my city or in the surrounding areas.. Or in my country. Even though I went to three locations that, according to their website, were supposed to have the shoes in stock.**So I waited to look into an online purchase. Easy enough, right? No. Their finicky website repeatedly had the item up for sale, only for it to give me a "this item has recently sold out" statement every time I tried to check out.**Finally, OVER AN ENTIRE MONTH LATER, I had managed to catch it when it had apparently not sold out. I go through and.. Boom. Hit a wall. They're asking me for my ZIP code, despite the fact that I've already set up my account to allow me to have international shipping TWICE. **So I go back, fix up the situation, and.. Nothing changes. Back to shipping to a ZIP code for the states. Change it back again, and lo and behold it actually works. So I go through the process of putting in my information* payment info, address, etc. This takes about two to three minutes. I'm about to click "check out" when a message pops up telling me that my session has expired, so I'm kicked back into the previous screen, where APPARENTLY THE SHOES HAVE SOLD OUT AGAIN IN THE RIGHT SIZE. **It's getting ridiculous at this point. It should not be this difficult to purchase a single pair of shoes. I'm getting tired of jumping through hoops. To be specific, these are the Faux-Suede Zip Ankle Boots, black, in size *. They also apparently exist in a time loop, because I can't seem to ever buy them despite the Old Navy website repeatedly leading me on. It's currently *:** in the morning, and while I was hoping to have a good nights sleep after finally ordering the shoes.. I can't, because I can't order the shoes. Again. **Would anybody be willing to help me purchase the item, for good this time? It'd be greatly appreciated.
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
GetHuman-jessejon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jessejon: I'd give them a one out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
GetHuman-jessejon: For that I would say three out of five.
GetHuman: And finally- any advice for other Old Navy customers?
GetHuman-jessejon: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jessejon taken from his Old Navy customer service problem that occurred on November 28th, 2017.

Old Navy

1.25 of 5 stars | 56 reviews

GetHuman-jessejon's Old Navy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Old Navy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Old Navy in any way.

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