Old Navy: Unable to update email address online, had to c...
A Old Navy customer review by GetHuman user ~Frustrated from November 28th, 2017
Background on ~Frustrated's case
GetHuman: ~Frustrated - can you tell our other Old Navy customers when your case took place?
~Frustrated: Yes I can. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated a list of common Old Navy problems)
~Frustrated: "Warranty claim" was why I was trying to call.
~Frustrated's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated: Unable to update email address online, had to call. loooong account info with no prompt for real person. Real person I got didn't listen and messed up email address. Called again, got hung up on. took ** minutes to fix the stupid email address.
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~Frustrated: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated: I'd give them a two out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~Frustrated: For that I would say one out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated taken from his Old Navy customer service problem that occurred on November 27th, 2017.