Old Navy: bad in store experience

A Old Navy customer review by GetHuman user GetHuman1823 from December 1st, 2017

Background on GetHuman1823's case

GetHuman: GetHuman1823 - can you tell our other Old Navy customers when your case took place?
GetHuman1823: Yes I can. It was evening, on November 29th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman1823: I used the 800-653-6289 number I found for on the GetHuman Old Navy customer phone number page I was on: Old Navy Customer Service Phone Number
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman1823 a list of common Old Navy problems)
GetHuman1823: "Return an Order" was why I was trying to call.

GetHuman1823's review of Old Navy customer service

GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman1823: bad in store experience
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman1823: I went in to return an online purchase that I had made last week. They couldn't get the scanner to scan my bar code on my receipt so they asked if I would just take store credit. I told them I wanted it back on my card but they said I couldn't get my money back other than store credit. They didn't really give me an option to try and get my money back and it's upsetting. Is there anyway I could get my money back?
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
GetHuman1823: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman1823: I'd give them a one out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
GetHuman1823: For that I would say two out of five.
GetHuman: And finally- any advice for other Old Navy customers?
GetHuman1823: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman1823 taken from his Old Navy customer service problem that occurred on November 29th, 2017.

Old Navy

1.25 of 5 stars | 56 reviews

GetHuman1823's Old Navy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Old Navy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Old Navy in any way.

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