Old Navy: I called to complain about the manager @ a stor...
A Old Navy customer review by GetHuman user ~Poor customer service in store from November 20th, 2017
Background on ~Poor customer service in store's case
GetHuman: ~Poor customer service in store - can you tell our other Old Navy customers when your case took place?
~Poor customer service in store: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~Poor customer service in store a list of common Old Navy problems)
~Poor customer service in store: "Change order" was why I was trying to call.
~Poor customer service in store's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Poor customer service in store: I called to complain about the manager @ a store and I was on hold for a long time and she said that she couldn't transfer my call and took my number for them to call me back!! I haven't received a call back yet!! VERY DISAPPOINTED!!
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~Poor customer service in store: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Poor customer service in store: I'd give them a one out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~Poor customer service in store: For that I would say one out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~Poor customer service in store: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Poor customer service in store taken from his Old Navy customer service problem that occurred on November 12th, 2017.