Old Spice: I wanted to report a problem with the product I...
A Old Spice customer review by GetHuman user GetHuman-292702 from November 15th, 2017
Background on GetHuman-292702's case
GetHuman: GetHuman-292702 - can you tell our other Old Spice customers when your case took place?
GetHuman-292702: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to Old Spice, and if so, how?
GetHuman: And which of these common Old Spice customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-292702 a list of common Old Spice problems)
GetHuman-292702: "Returns" was why I was trying to call.
GetHuman-292702's review of Old Spice customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Spice customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-292702: I wanted to report a problem with the product I purchased and the option was not available. I purchased Old Spice PURE SPORT HIGH ENDURANCE ANTI-PERSPIRANT & DEODORANT. A brand new unit would not dispense due to the knurled **** at the bottom free spinning. I would like to request a replacement, the product code is (****TN EXPW****) the bar code is(**********). My name is Mr. Troy L Reese, my address is ***** Fountain Lake Dr. Grandview Missouri *****. Thank you for your assistance in this matter.
GetHuman: Let's quantify your experience contacting Old Spice. On a scale of 1 to 5, how easy is it go get help on a Old Spice problem?
GetHuman-292702: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-292702: I'd give them a three out of five on communication.
GetHuman: And what about Old Spice's ability to quickly and effectively address your problem?
GetHuman-292702: For that I would say two out of five.
GetHuman: And finally- any advice for other Old Spice customers?
GetHuman-292702: Call them early in the day or late. Don't forget any personal or account information you might need for Old Spice to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-292702 taken from his Old Spice customer service problem that occurred on November 13th, 2017.