Old Spice: i usually buy your bodywash products but the la...
A Old Spice customer review by GetHuman user GetHuman-kvinson from December 1st, 2017
Background on GetHuman-kvinson's case
GetHuman: GetHuman-kvinson - can you tell our other Old Spice customers when your case took place?
GetHuman-kvinson: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Old Spice, and if so, how?
GetHuman: And which of these common Old Spice customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kvinson a list of common Old Spice problems)
GetHuman-kvinson: "Returns" was why I was trying to call.
GetHuman-kvinson's review of Old Spice customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Spice customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kvinson: i usually buy your bodywash products but the last time it was half empty when i bought it
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-kvinson: I usually buy your bodywash products but the last time it was half empty
GetHuman: Let's quantify your experience contacting Old Spice. On a scale of 1 to 5, how easy is it go get help on a Old Spice problem?
GetHuman-kvinson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kvinson: I'd give them a one out of five on communication.
GetHuman: And what about Old Spice's ability to quickly and effectively address your problem?
GetHuman-kvinson: For that I would say one out of five.
GetHuman: And finally- any advice for other Old Spice customers?
GetHuman-kvinson: Call them early in the day or late. Don't forget any personal or account information you might need for Old Spice to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kvinson taken from his Old Spice customer service problem that occurred on November 24th, 2017.