Old Spice: i need to know as much information as possible...
A Old Spice customer review by GetHuman user ~rafa from November 15th, 2017
Background on ~rafa's case
GetHuman: ~rafa - can you tell our other Old Spice customers when your case took place?
~rafa: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Old Spice, and if so, how?
GetHuman: And which of these common Old Spice customer issues best describes the reason you wanted to talk to them?
(Shows ~rafa a list of common Old Spice problems)
~rafa: "Technical support" was why I was trying to call.
~rafa's review of Old Spice customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Spice customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rafa: i need to know as much information as possible about old spice, customers profile, and distributors, etc .. is for a school project, marketing course! ... can you please help me with that! ... thanks ... email me *****@***.com
GetHuman: Let's quantify your experience contacting Old Spice. On a scale of 1 to 5, how easy is it go get help on a Old Spice problem?
~rafa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rafa: I'd give them a four out of five on communication.
GetHuman: And what about Old Spice's ability to quickly and effectively address your problem?
~rafa: For that I would say one out of five.
GetHuman: And finally- any advice for other Old Spice customers?
~rafa: Call them early in the day or late. Don't forget any personal or account information you might need for Old Spice to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rafa taken from his Old Spice customer service problem that occurred on November 11th, 2017.